IT Business Analyst – Head Office

What We Are Looking For:


We are looking for an experienced solution oriented IT Business Analyst to join our growing team! We need someone to analyze and document current business procedures and identify areas for improvement. The role requires a strategic outlook towards the level of technology by aligning it to the business process. The role would require working in multiple projects at a time by analyzing, evaluating and refining the current business processes by implementing latest trends in technology in order to develop the best solutions for the business. The successful candidate would be responsible for investigating the current company business systems, identifying options for improvement and bridging the needs of the business with the use of Information Technology Systems.



Job Responsibilities 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

  • Meet with decision makers, systems owners, and business users to define business and operations requirements and systems goals, and identify and resolve systems issues.

  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

  • Mapping, analysis, and refinement of business processes.

  • Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

  • Design and implement short-term tactical plans for managing and maintaining corporate systems and software.

  • Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.

  • Ensure compatibility and interoperability of in-house computing systems.

  • Prioritize work requests with system owners.

  • Provide application support on production issues by applying knowledge, past experience, logic and insight.

  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in in-house and software products across the organization.

  • Meet with business users to gather, analyze and produce the Business Requirements Specification and Statement of Work as required.

  • Conduct the validation and obtain approval of the Business Requirement Specification with the business users and system owners.

  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models.

  • Monitor and report the progress of the work release plan to the system owners.

  • Participate with the business in preparation of the cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

  • Create systems models, business requirement specifications, diagrams, and charts to provide direction to Application Developers.

  • Coordinate definition of test cases for User Acceptance Testing. Oversee test results.

  • Provide orientation and training, including creation of training material, to business users for all modified and new systems.

  • Document and support the company’s existing business workflow processes; make recommendations for improvements and/or alternatives

  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.

  • Respond to user request to resolve issues with a reasonable timeframe.

  • Categorize, reproduce and troubleshoot issues using advanced techniques with an in-depth understanding of the system in question, requiring a strong level of analysis and creative thinking.

  • Assign unresolved issues to appropriate resource for further analysis.


Key Skills Required

  • Excellent analytical, mathematical, and creative problem-solving skills.

  • Strong experience in project management , lifecycles and methodology

  • Excellent written and oral communication skills.

  • Excellent listening and interpersonal skills.

  • Logical and efficient.

  • Business Savvy

  • Keen attention to detail.

  • Proven ability to identify and analyze business requirements

  • Ability to conduct research into systems issues and products as required.

  • Ability to communicate ideas in both technical and user-friendly language.

  • Highly self-motivated and directed.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Strong customer service orientation.

  • Experience working in a team-oriented, collaborative environment.

  • Occasional evening and weekend work to meet deadlines.

  • Occasional travelling to company’s stores.

  • Sitting for extended periods of time.

  • Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.

Education and Qualification

·      University Degree preferably in computer science/engineering, business administration or related discipline or an equivalent combination of altleast 7 years of job related education/training and experience may be considered.

  • Minimum of 3 years of related experience as an IT Business Analyst, preferably in the Retail and Warehouse Industry, with experience in introduction to support systems in operations and production environment.

  • 3 years’ work experience as an IT business analyst

  • Advance knowledge of Retail & Warehouse business processes.

  • Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

  • Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.

  • Demonstrated project management skills.

  • Excellent understanding of the organization’s goals and objectives.

  • PMP Certified(Nice to have)

  • Ability to work on multiple projects and adapt to changes